Troubleshooting For Programming

Here we list out some common questions when you program the radio with PC .Hope they can help you to solve the problem .

1- Can not install the programming software .

Wrong name the zip file leads to installing the programming software failed.

Kindly rename the zip file when compressing by using English or half-width characters instead of using Chinese or full-width characters.

2 Can not read/write by updated programming software when the radio written by old programming software with mistakes.

User might write the radio with wrong data by old programming software. Then it will happen that cannot read/write the radio data by new programming software.

Now you need to reset the radio, or just write the data from the radio with mistakes by the updated programming software.

3-Cannot open the stored data after replacing the update programming software.

If the update programming software cannot support the stored data from old programming software, user can take the following ways to get the stored data:

a) Read the stored data by old programming software, then write to the radio (Ignore this step if the radio has been written).

b) Read the data from the radio.

Note: This action might happen any unexpected mistakes and not recommend. The best way is to edit & store a new data.

4-Coming across mistake when reading the data after replacing the updated programming software.

Initialize the radio then read the data or directly edit the data and write to the radio.

5-After update the programming software, can not store or storing operation error happened.

Initialize the radio, then read the data from radio or directly edit the data and write to the radio .

6-During the installing, have error and tip “there is an error during trying to replace the present document – failed to delete file ,error code 5 and reject to interview .

Run the task manager -processing and find out all the related operation about the programming software and stop it .Then try to install it again .

7-Power off and on the radio ,can not write or read the radio and tip “ Not able to run the communication port “

a) Please check the port surface if the ID selection is correct.

b) Take off the programming cable and connect it again with PC .

8-How to identify the newest programming software from the same version?

Check the installing time and editing time of programming software.

9-Find error when running the programming software.

There is no serial port from PC will leads to this problem.

Solution: Well installing the USB driver, then connect the cable to radio with PC, power on the radio. Then running the programming software to solve this problem .